Business SME Technology

I&M’s Omnichannel Digital Banking Platform to benefit Personal & MSMEs Clients

Prowess

I&M Bank Kenya has teamed with Backbase, a worldwide digital banking software vendor, to become the region’s first bank to use an award-winning omnichannel digital banking platform to improve the bank’s digital banking experience and offers.

I&M On The Go 

The technology, known as I&M On The Go (OTG), will allow consumers to access all of the bank’s products and services in real-time via mobile banking and internet banking.

They will also be able to conduct business using the bank’s website, mobile app, phone center, and branch locations.

COVID-19 has hastened the transition to digital banking to unprecedented levels. With the advent of the On The Go (OTG) platform, we’ve focused our efforts on meeting the demands of our customers.

“We are certain that through leveraging Backbase’s platform, I&M Bank will navigate the new normal with speed, customer focus, and a distinct advantage for the future.” Kihara Maina, CEO at I&M Bank.

Why IBM On The Go 

This solution will enhance the bank’s clients’ banking experience, in accordance with the bank’s aim of putting a premium on digital technology.

In the Forrester Wave: Digital Banking Engagement Platform Q3 2021 and The Forrester Digital Banking Engagement Hubs Q3 2021 reports, Backbase was recognized as a leader.

The Forrester Wave compares companies in the software, hardware, and services sectors using a clear methodology, assisting organizations in making informed decisions about which digital technology to utilize.

Customers of I&M Bank will benefit from the platform’s improved banking experience and ease. It will also provide them with information and insights that will enable them to make better financial decisions.

Clients of the bank will be able to access information about their accounts and transactional activity on the site, as well as make payments and money transfers with ease.

In order to continue delivering innovative digital solutions that improve customers’ banking experiences, the bank will use the system’s potential to roll out more banking solutions, such as digital lending, to its Personal and MSME clients in the near future.